Refund Policy

1. General Refund Conditions

Refund requests are evaluated based on the following conditions:

Situation	Refund Rate
Package not used (within 14 days)	100%
Partial usage (less than 50%)	Proportional refund
More than 50% used	No refund
Unsatisfactory answer (verified)	Question credit returned

2. Refund Request Process

• Submit a refund request through your dashboard or contact support.
• Provide your order number and reason for the refund.
• Your request will be reviewed within 3 business days.
• If approved, the refund will be processed to the original payment method.

3. Refund Timeline

• Credit Card: 5-10 business days
• Bank Transfer: 3-5 business days

4. Non-Refundable Cases

• Services that have been fully used
• Packages older than 30 days from purchase
• Violation of Terms of Use

5. Quality Guarantee

If you are not satisfied with a lawyer's response, you can:

• Rate the answer (1-5 stars)
• Request a second opinion from another lawyer
• Apply for a question credit refund

6. Contact for Refunds

For refund requests or questions, please contact us at:

• Email: info@kanun-i.com
• Response Time: Within 24 hours